Here to help
Write It on your iPhone.
Your Google Docs, your writing voice, and one membership. Find help with connecting, continuing your work, your membership, and getting back on track.
The wrong Google account is connected
Open Settings in Write It. Your name and email at the top identify your Write It account and membership. The Google Docs row shows the account that receives your work. Tap Google Docs → Change Google account to choose another destination. This does not move your membership. To use a different Write It account, save your work before signing out; signing out clears local drafts.
My school blocks the connection
Some schools restrict access to third-party apps. Ask your school administrator whether Write It can access Google Docs and Drive. You can use an approved personal account for documents you are allowed to move there. Do not bypass school restrictions or share restricted files.
Google Docs will not connect
Check your connection, then open Settings → Google Docs and try again. Complete Google’s permission screen for Docs and Drive. If the browser was closed or the link expired, start a fresh connection from the app. Select the account with edit access to the document. Cancelling connection does not discard your captured assignment.
I cannot find my completed work
Open the assignment from Home and choose Open your document. Confirm the Google Docs account shown in Settings. A scheduled or paused assignment may not be finished yet: check its status and any questions it needs you to answer. You can also look in Google Drive under that connected account. Do not start a duplicate assignment while the first one is still running.
My connection dropped or progress stopped
Your saved capture and local document edits remain on this iPhone until you sign out or remove the app. Submitted cloud work can continue with the app closed. Reconnect and open the same assignment to refresh its status. Retry the saved request if submission failed. If the document changed elsewhere, review the conflict before saving your local edits. Do not uninstall to fix a connection problem.
Manage or cancel an App Store subscription
Apple bills subscriptions bought in the app, so you manage and cancel them with your Apple ID: open iPhone Settings → Apple ID (your name at the top) → Subscriptions → Write It, or tap Manage subscription on the membership screen in Write It. To avoid the next charge, cancel at least 24 hours before the free trial or the current month ends. Premium stays on until the end of the period you already paid for. A Semester Pass never renews, so there is nothing to cancel.
Open App Store subscriptionsMy purchase did not unlock Premium
Make sure you are signed in to the Write It account you bought Premium with. Open Settings → Your membership and tap Restore Purchases; this also works on a new iPhone. A new purchase can take a minute to unlock, so please do not buy it again. An App Store purchase belongs to the Write It account that was signed in when it was made. If Write It says the purchase belongs to another account, sign in with that account instead. If Premium still does not appear, contact support with the order ID from Apple’s receipt email.
I already pay for Write It
Sign in with the same Write It account you use on the website or extension. A Plus or Premium membership bought on write-it.us or in the extension works in the app without a second purchase, and Premium bought in the app also works on the website and in the extension. If your membership does not show right away, close and reopen Write It. Manage a membership bought on the website from your Write It account on write-it.us.
Refunds
Apple handles refunds for purchases made in the app, under Apple’s policies. Request one at reportaproblem.apple.com; we cannot refund App Store purchases ourselves. For a membership bought on write-it.us, contact support.
Request an App Store refundHow the reserved 14-day offer works
Confirming the iPhone launch reminder reserves the offer for eligible Free accounts. It begins on your first iPhone sign-in after launch offers are enabled, including an account refresh if you are already signed in. No card is required and there is no automatic charge. Existing paid memberships are preserved. After the offer ends, you can keep using Free or choose a paid plan. The offer is never conditional on leaving a rating.
I am not getting notifications
Open Settings → Notifications in Write It. If permission was previously denied, turn it on in iPhone Settings. Focus modes and system notification settings can hide alerts. The assignment screen remains the source for current progress, even without a notification or Live Activity.
Disconnect or delete my account
Settings → Google Docs → Disconnect stops cloud delivery while keeping your drafts and Google Docs. Settings → Delete account stops jobs, cancels a membership bought on write-it.us, revokes access, and removes stored Write It data. Deleting your account does not cancel an App Store subscription: cancel it in iPhone Settings → Apple ID → Subscriptions so Apple stops billing you. Deletion cannot be undone and cleanup may take a few minutes. Your Google Docs stay in your Google account.
Still need a hand?
Tell us your app version from Settings, what you tried, when it happened, and the error you saw. Share an assignment ID if available. Never send passwords, sign-in links, payment card details, or private document content.
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